FAQ

Shipping

 
All items are shipped within 1-2 business days. We offer all kinds of shipping plan. Domestic shipping (2-5 business days) from $2.60, and international (6-14 business days) from $9.50.
 

We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week in advance to ensure timely delivery.
 

Returns & Exchange

Just email us at frances@wenwendesigns.com if you need to return purchased items within 14 days of your purchase. To be eligible for a return, the items must be unused and in the same condition and original packaging.

We are more than happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at frances@wenwendesigns.com

 

Care instructions

All of the jewelry is polished with homemade beeswax sealer, but I would still avoid direct contact with water. Please do not wear in the bath or shower.